Elly San Juan
About Elly San Juan
Elly San Juan is a Senior Support Specialist at PandaDoc, where she has worked since 2020. She has a background in customer service and technical support, with previous roles at N-PAX Cebu Corporation, TPG Telecom, and Sitel.
Current Role at PandaDoc
Elly San Juan currently serves as a Senior Support Specialist at PandaDoc, a position she has held since 2020. Based in Metro Manila, she has contributed to the company's customer support operations for four years. In this role, she is recognized for her ability to troubleshoot complex technical issues and is often seen as a key resource for both customer and technical resolutions within her team.
Previous Experience in Customer Support
Before joining PandaDoc, Elly San Juan gained valuable experience in customer support roles. She worked at Sitel as a Customer Service Representative from 2016 to 2017, followed by a position at TPG Telecom as a Customer Service Specialist from 2017 to 2018. Her tenure at N-PAX Cebu Corporation as a Product Support specialist from 2018 to 2019 further enhanced her skills in customer engagement and technical support.
Education and Expertise
Elly San Juan earned her Bachelor's degree in Computer Science from Bataan Peninsula State University, where she studied from 2012 to 2016. This educational background has provided her with a strong foundation in technical concepts, which she applies in her current role at PandaDoc. Her expertise in customer support and technical troubleshooting is complemented by her academic training.
Contributions to Customer Engagement Strategies
At PandaDoc, Elly San Juan has been instrumental in enhancing customer engagement strategies. Her proactive approach to incorporating diverse opinions within her team has contributed to improved team dynamics. This focus on collaboration helps ensure that customer needs are met effectively and efficiently.