Francis A. Belleza
About Francis A. Belleza
Francis A. Belleza is a Customer Success Manager and Team Lead with over 12 years of experience at Acquire BPO and a background in transition management. He has held leadership roles at various companies, including Sykes Marketing Services and PandaDoc, and has a degree in Marketing from Centro Escolar University.
Work at PandaDoc
Francis A. Belleza serves as a Customer Success Manager and Team Lead at PandaDoc. He has held this position since 2020, contributing to the company's operations for four years. His role focuses on ensuring customer satisfaction and facilitating successful product adoption among clients.
Current Role at Acquire BPO
Since 2012, Francis has been a Senior Team Leader at Acquire BPO, located in Eastwood, Libis, Quezon City, Philippines. With over a decade of experience in this role, he oversees team performance and drives initiatives aimed at enhancing customer service and operational efficiency.
Previous Experience at Sykes Marketing Services, Inc.
Francis worked as a Team Leader at Sykes Marketing Services, Inc. from 2005 to 2012. During his seven years there, he gained valuable experience in team management and customer service, which contributed to his professional development.
Education and Expertise
Francis studied at Purple Cow Public Relations Agency and Centro Escolar University, where he earned a Bachelor of Science in Marketing. His education, completed between 1995 and 1999, provided him with a solid foundation in sales, merchandising, and marketing operations.
Skills and Specializations
Francis possesses a comprehensive skill set that includes proficiency in Microsoft Office, essential for effective business operations and communication. He also has extensive experience in transition management, ensuring efficient operational changes with minimal disruption. Additionally, his strong background in recruiting enables him to effectively identify and attract top talent.