Francisco (Nguyen) Maristela
About Francisco (Nguyen) Maristela
Francisco (Nguyen) Maristela serves as the Head of APAC Support at PandaDoc, where he specializes in optimizing vendor performance and leveraging analytics for business intelligence. He has extensive experience in various leadership roles across multiple companies, including Concentrix and RingCentral, and holds a Bachelor's degree in Computer Science.
Work at PandaDoc
Francisco Maristela currently holds the position of Head of APAC Support at PandaDoc. He has been in this role since 2022, contributing to the company's operations in the National Capital Region, Philippines. His responsibilities include overseeing support functions across the Asia-Pacific region, ensuring effective service delivery and customer satisfaction.
Previous Experience at RingCentral
Prior to his current role, Francisco Maristela worked at RingCentral in various capacities. He served as Director of Operations for Global Services and Solutions from 2019 to 2021, and as Director in the Office of the Country Manager from 2021 to 2022. His tenure at RingCentral also included roles as Program Manager for Global Customer Care PMO and Senior Manager for the Manila Project Management Team, spanning from 2012 to 2019.
Career at Concentrix
Francisco Maristela has a significant history with Concentrix, where he held multiple positions. He began as a Product Support Representative in 2005 and later progressed to roles such as Senior Supervisor, Operations Manager, and Senior Product Support Specialist. His time at Concentrix spanned from 2005 to 2012, during which he developed skills in support operations and team management.
Education and Expertise
Francisco Maristela earned a Bachelor of Science in Computer Science from Mindanao State University-Iligan Institute of Technology, completing his studies from 2000 to 2004. He also studied Information Technology at Mindanao University of Science and Technology, where he obtained a Bachelor's degree in 2012. His expertise includes optimizing vendor performance, leveraging analytics for business intelligence, and ensuring compliance within support operations.
Achievements in Vendor Collaboration and Risk Management
Francisco Maristela has implemented a vendor collaboration framework aimed at enhancing marketplace differentiation and vendor innovation. He developed a governance model that focuses on strategic alignment, value realization, and risk management. His initiatives emphasize improving process efficiency and reducing cycle time within support operations.