Hiep Nguyen
About Hiep Nguyen
Hiep Nguyen is a Customer Success Manager with extensive experience in account management and client relations across various companies, including PandaDoc and Levelset. He has a strong background in marketing and has received recognition for his performance in managing client accounts and driving revenue growth.
Work at PandaDoc
Hiep Nguyen has been employed at PandaDoc as a Customer Success Manager since 2021. In this role, he focuses on enhancing customer satisfaction and ensuring the successful adoption of PandaDoc's solutions. His responsibilities include managing client relationships and addressing customer inquiries to promote product usage and retention.
Previous Experience in Customer Success
Prior to his current position, Hiep Nguyen held several roles in customer success management. He worked at Levelset as an Account Manager for 10 months in 2020, managing a portfolio of Enterprise and Mid-Market client accounts. Before that, he served as a Customer Success Manager at Rapid7 for 6 months in 2017, at LogicMonitor for 1 year from 2018 to 2019, and at Tableau Software for 2 years from 2015 to 2017, all in the Austin, Texas area.
Background in Billing and Collections
Hiep Nguyen has experience in billing and collections from his time at Yodle, where he worked as a Billing and Collections Manager from 2010 to 2014. This role provided him with a solid foundation in financial management and client account oversight, contributing to his overall expertise in customer success.
Education and Expertise
Hiep Nguyen studied at the University of New Orleans, where he earned a degree in Marketing and Management from 2001 to 2005. He also attended Andrew Jackson High School from 1998 to 2001. His educational background supports his career in customer success and marketing.
Achievements in Customer Management
Hiep Nguyen has been recognized for his performance in customer management roles. At Yodle, he was awarded for handling the most accounts per day and achieving 200% of the company's benchmark for over a year. He is known for his ability to think quickly and develop innovative solutions to client concerns.