Jeff Ball
About Jeff Ball
Jeff Ball is a Senior Manager of Customer Success at PandaDoc, where he has worked since 2022 after five years as a Manager in the same department. He has a diverse background in customer success and account management, with previous roles at TrustLayer, Arbitrage Compliance Specialists, and WEX Inc.
Work at PandaDoc
Jeff Ball currently serves as the Senior Manager of Customer Success at PandaDoc, a position he has held since 2022. Prior to this role, he worked as the Manager of Customer Success from 2016 to 2021. During his tenure, he developed a coaching program for Customer Success Managers, which improved team performance and client engagement. He also implemented process improvements that significantly enhanced client satisfaction. His contributions have played a key role in promoting customer retention rates within the organization.
Previous Experience in Customer Success
Before joining PandaDoc, Jeff Ball held the position of Director of Customer Success at TrustLayer from 2021 to 2022. His earlier experience includes four years as a Technical Account Manager at Arbitrage Compliance Specialists, Inc. from 2012 to 2016. In these roles, he focused on enhancing customer relationships and ensuring successful product adoption, contributing to overall customer success strategies.
Educational Background
Jeff Ball earned a Bachelor's degree in Marketing from Roger Williams University, where he studied from 1998 to 2002. This educational background has provided him with a solid foundation in marketing principles, which he has applied throughout his career in various customer-facing roles.
Skills and Certifications
Jeff Ball is certified in Google Analytics, demonstrating his expertise in data-driven decision-making. He possesses advanced skills in time management and workload prioritization, which contribute to efficient team operations. His strong background in promoting company products and services has led to increased customer retention rates.
Career Timeline
Jeff Ball's career spans several roles across different organizations. He began as an Account Executive at Option One from 2004 to 2007, followed by a position as a Management Trainee at Enterprise Rent-A-Car from 2007 to 2008. He then worked as a Merchant Specialist at WEX Inc. from 2009 to 2011 and as a Marketing professional at Youth With A Mission from 2008 to 2009. His diverse experience has equipped him with a broad skill set applicable to customer success and management.