Jenna Tinney
About Jenna Tinney
Jenna Tinney serves as the Senior Manager of Customer Success (Upmarket/Enterprise) at PandaDoc, where she has worked since 2020. She has a diverse background in communications and customer engagement, with previous roles at Time Magazine, FKQ Advertising, Bluleadz, and CAPA International Education.
Current Role at PandaDoc
Jenna Tinney serves as the Senior Manager of Customer Success (Upmarket/Enterprise) at PandaDoc. She has held this position since 2020 and is based in St. Petersburg, Florida. In her role, she focuses on enhancing customer satisfaction and success for enterprise clients, ensuring they derive maximum value from PandaDoc's offerings.
Previous Experience in Customer Success
Prior to her current role, Jenna worked at Bluleadz as a Senior Account Manager from 2017 to 2019. In this position, she managed client accounts and contributed to customer success initiatives. She also served as an Account Executive at FKQ Advertising from 2015 to 2017, where she developed skills in client management and strategic communication.
Educational Background
Jenna Tinney studied at The University of Tampa, where she earned a Bachelor of Arts in Communication from 2010 to 2012. Additionally, she studied British Broadcasting at CAPA International Education in 2011, completing an 11-month program. Her educational background provides a strong foundation for her roles in customer success and communication.
Internship Experience
Jenna has gained valuable experience through various internships. She worked as a Production Intern at WFLA-TV in 2011 for four months, where she assisted in production activities. Earlier, she served as an RNC PR Intern at Time Magazine for one month in 2012, gaining insights into public relations and media engagement.
Skills in Marketing and Content Creation
In her role at Webjet.com, Jenna writes press releases and press kits for media engagement. She collaborates with marketing and creative teams to develop projects aimed at customer outreach. Additionally, she manages social media accounts and utilizes email marketing to inform a user list of over 110,000, enhancing customer engagement and driving traffic.