Jennuel Venus Gonzales
About Jennuel Venus Gonzales
Jennuel Venus Gonzales is a Customer Success Manager with extensive experience in customer support roles. He has worked at PandaDoc since 2019, holding various positions, and previously worked at QuickBooks Support24x7 and ADAMCO.
Current Role as Customer Success Manager
Jennuel Venus Gonzales serves as a Customer Success Manager at PandaDoc, a position he has held since 2020. In this role, he focuses on ensuring customer satisfaction and fostering long-term relationships with clients. His responsibilities include onboarding new customers, addressing their inquiries, and providing ongoing support to enhance their experience with PandaDoc's services.
Previous Experience at PandaDoc
Prior to his current role, Jennuel Venus Gonzales worked at PandaDoc in various capacities. He served as a Senior Support Specialist for seven months in 2020, where he provided advanced technical assistance. Before that, he was a Customer Support Specialist from 2019 to 2020, where he handled customer inquiries and support requests, contributing to the overall customer experience.
Experience at QuickBooks Support24x7
Jennuel Venus Gonzales worked as a Technical Support Specialist at QuickBooks Support24x7 from 2017 to 2019. During his two years in this role, he provided technical assistance to customers, helping them resolve issues related to QuickBooks software. His experience in this position equipped him with valuable skills in customer support and technical troubleshooting.
Educational Background in Human Ecology
Jennuel Venus Gonzales earned a Bachelor's degree in Human Ecology from the University of the Philippines Los Baños. He completed his studies from 2010 to 2014, gaining knowledge and skills relevant to understanding human interactions with their environment. This educational background supports his ability to address customer needs effectively.
Early Career Roles
Before his roles in customer support, Jennuel Venus Gonzales held positions that contributed to his professional development. He worked as an Executive Assistant to the President at ADAMCO from 2016 to 2017 and as an Executive Secretary at Mang Inasal Philippines, Inc. for five months in 2017. These roles provided him with administrative experience and insights into organizational operations.