Joan Rose Nocon
About Joan Rose Nocon
Joan Rose Nocon is a Customer Success Voice of Experience Program Manager at PandaDoc, where she has worked since 2022. She has extensive experience in customer success and analytics, having held various managerial roles at companies such as Sutherland, RingCentral, and HGS.
Current Role at PandaDoc
Joan Rose Nocon serves as the Customer Success Voice of Experience Program Manager at PandaDoc. She has held this position since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring that customer feedback is integrated into the company's service offerings.
Previous Experience at RingCentral
Joan Rose Nocon worked at RingCentral in various capacities from 2014 to 2022. She initially served as the Senior Manager of Quality Assurance from 2014 to 2017, where she was responsible for maintaining service quality standards. She then advanced to the role of Director - Voice of the Customer from 2018 to 2022, where she led initiatives to capture and analyze customer feedback.
Experience at HGS - Hinduja Global Solutions
Joan Rose Nocon was employed at HGS - Hinduja Global Solutions as a Senior Manager in Analytics from 2017 to 2018. In this role, she managed analytics projects aimed at improving operational efficiency and customer insights.
Role at Sutherland
Joan Rose Nocon worked at Sutherland as a Business Transformation Manager from 2011 to 2014. During her three years in this position, she focused on implementing strategies to improve business processes and enhance overall performance.