Juliana Maldonado
About Juliana Maldonado
Juliana Maldonado is a CX Operations Manager currently working at PandaDoc since 2022, with a background in customer care and operations management at various companies including ipsy and Operator.
Work at PandaDoc
Juliana Maldonado has been serving as the CX Operations Manager at PandaDoc since 2022. In this role, she focuses on enhancing customer experience through effective operations management. Her responsibilities include utilizing both quantitative and qualitative feedback to implement improvements in customer service. She emphasizes the importance of building strong cross-functional relationships to ensure the development of high-quality products.
Previous Experience at Ipsy
Before joining PandaDoc, Juliana Maldonado worked at Ipsy as a Customer Care Manager from 2019 to 2020. Her role involved overseeing customer service operations and ensuring a high level of satisfaction among clients. Prior to that, she served as a Customer Care Supervisor at Ipsy from 2017 to 2019, where she managed a team and contributed to improving customer support processes.
Background in Business Operations
Juliana Maldonado has a solid background in business operations, having worked as a Business Operations Manager at Operator from 2015 to 2017. In this position, she focused on go-to-market strategies and client experience. Additionally, she held various roles at Quintessentially Lifestyle, including Senior AskQ Manager and US Training & Auditing Manager, where she contributed to training and operational excellence.
Education and Expertise
Juliana Maldonado earned a Bachelor of Science degree in Hospitality Industry Management from the University of San Francisco. She also completed the International Baccalaureate Diploma at Escuela Campo Alegre. Her educational background supports her expertise in customer experience management and operational strategies.
Community Engagement and Personal Interests
In her free time, Juliana Maldonado teaches yoga, focusing on building community and fostering connections among participants. This interest reflects her commitment to supporting individuals and promoting well-being, which aligns with her professional focus on change management and enhancing team dynamics.