Kateryna Antonenko
About Kateryna Antonenko
Kateryna Antonenko is a Senior Customer Success Manager at PandaDoc, where she has worked since 2023. With a background in customer success and onboarding, she supports over 400 mid-market customers and mentors new team members.
Work at PandaDoc
Kateryna Antonenko has been employed at PandaDoc since 2021. She currently holds the position of Senior Customer Success Manager, a role she has occupied since 2023 in Lisbon, Portugal. In her current position, she supports the success of over 400 mid-market customers, contributing to an annual recurring revenue of approximately $1.5 million. Prior to her current role, she served as a Customer Success Manager at PandaDoc for two years, where she focused on enhancing customer adoption metrics.
Mentorship and Onboarding
In her role at PandaDoc, Kateryna Antonenko mentors new Customer Success Managers. She ensures a seamless onboarding and ramp experience for new team members, facilitating their integration into the company and promoting effective customer engagement strategies.
Previous Experience at M2E
Before joining PandaDoc, Kateryna worked at M2E for three years, from 2018 to 2021, in the Dnipro Metropolitan Area. She held the position of Onboarding Specialist, where she focused on customer integration processes. Additionally, she served as a Customer Support Specialist at M2E for ten months in 2018.
Education and Expertise
Kateryna Antonenko studied at Dnipro University of Technology, where she earned a Master's degree in Logistics, Materials, and Supply Chain Management from 2012 to 2017. She furthered her education at Uniwersytet WSB Merito Wrocław, studying Logistyka and achieving a Magister (Mgr) degree in 2018.
Achievements and Recognition
Kateryna has received recognition for her performance in customer success. She won the President's Club award in both 2021 and 2022, highlighting her consistent high performance in customer adoption metrics and her contributions to the success of her teams.