Kaylen Nolen
About Kaylen Nolen
Kaylen Nolen is a Customer Support Associate at PandaDoc, where she has worked since 2022. She previously studied at Texas A&M University, earning a Bachelor of Arts in Communication and Media Studies, and has experience in enhancing customer support systems.
Work at PandaDoc
Kaylen Nolen has been employed at PandaDoc as a Customer Support Associate since 2022. In this role, she focuses on providing assistance to customers, ensuring their inquiries are addressed effectively. She has played a significant role in enhancing customer satisfaction and has been recognized for her contributions to the team.
Education and Expertise
Kaylen Nolen graduated with a Bachelor of Arts in Communication and Media Studies from Texas A&M University in 2021. Her educational background has equipped her with skills relevant to customer support and communication, which she applies in her current role. She was a student at Texas A&M University from 2018 to 2022.
Background
Before joining PandaDoc, Kaylen Nolen worked at Texas A&M University for two months as a Graduate. She also completed a summer internship at Sewell Automotive Companies in 2021, where she gained practical experience in a professional setting. Her diverse work history includes roles that have contributed to her development in customer service.
Achievements
In 2022, Kaylen Nolen achieved President's Club status by exceeding 100% of her quarterly goals. She maintained the highest customer satisfaction rating on the US team for ten consecutive months during the same year. Additionally, she served as the primary trainer and onboarding buddy for new team members, contributing to the creation of learning materials.
Technical Skills
Kaylen Nolen has experience in configuring chatbots, specifically the Ada Chat Bot, to improve the efficiency of chat request handling. She has also supported the integration of various platforms, including Salesforce.com, HubSpot, Pipedrive, and Zapier, showcasing her technical proficiency in customer support tools.