Lesley Crews Machado
About Lesley Crews Machado
Lesley Crews Machado is a Customer Success Manager at PandaDoc, where she has worked since 2022. She has a diverse background in communications and account management, having previously held roles at Sweet Fish Media, RELEVANT Media Group, and the University of Central Florida.
Current Role at PandaDoc
Lesley Crews Machado serves as the Customer Success Manager for Enterprise at PandaDoc. She has been in this position since 2022, contributing to the company's customer engagement and satisfaction strategies. In her role, she focuses on ensuring that enterprise clients achieve their desired outcomes through the effective use of PandaDoc's solutions.
Previous Experience in Customer Success
Before joining PandaDoc, Lesley held various positions that contributed to her expertise in customer success. She worked at Sweet Fish Media as Lead Account Manager for four months in 2021 and spent two years at RELEVANT Media Group as Digital Content Manager. Her experience includes managing client relationships and developing strategies to enhance customer satisfaction.
Educational Background
Lesley studied at the University of Central Florida, where she earned a Bachelor's degree in Communications from 2013 to 2017. She is currently pursuing a Master of Business Administration (MBA) at the same institution, expected to complete her studies in 2025. Her educational background provides a strong foundation for her roles in communications and customer success.
Leadership and Mentoring Experience
At the University of Central Florida, Lesley led and mentored approximately 25 student ambassadors. Under her guidance, these students graduated with multiple job offers. She also facilitated events each semester to enhance student engagement and foster corporate partnerships, demonstrating her commitment to developing future professionals.
Podcast Production and B2B Experience
Lesley has extensive experience in podcast production, having worked with various B2B organizations to develop and produce podcasts. She co-hosted the B2B Growth Podcast, which features over 3,000 episodes and generates approximately 200,000 monthly downloads. This experience highlights her ability to contribute to revenue generation through innovative content strategies.