Lindsey Schocke
About Lindsey Schocke
Lindsey Schocke is a Customer Support Associate at PandaDoc, with a background in customer service and technical support spanning over two decades. She holds an Associate of Arts in General Studies from the University of Phoenix and has worked in various roles across multiple companies, demonstrating expertise in customer advocacy and documentation.
Work at PandaDoc
Lindsey Schocke has been employed as a Customer Support Associate at PandaDoc since 2022. In this role, she operates remotely from San Francisco, California. Her responsibilities include providing customer support and assistance, leveraging her extensive experience in customer service to address client inquiries effectively.
Education and Expertise
Lindsey Schocke studied at the University of Phoenix, where she earned an Associate of Arts in General Studies from 2004 to 2007. Additionally, she attended The University of Georgia for nine years, focusing on English. Her educational background supports her roles in customer support and technical assistance.
Background
Lindsey Schocke has a diverse professional background in customer service and support. Prior to her current position at PandaDoc, she worked in various roles, including Senior Technical Chat Support Specialist at CommentSold and Senior AppleCare At Home Chat Advisor at Apple. Her career spans multiple companies, showcasing her adaptability and commitment to customer satisfaction.
Achievements in Customer Support
Throughout her career, Lindsey Schocke has demonstrated strong skills in managing customer feedback and support systems. She administered a database of 6000 feature requests in UserVoice, highlighting her ability to handle large-scale customer input. Additionally, she created and maintained various support content, including FAQs and training manuals, which reflects her documentation skills.
Previous Work Experience
Lindsey Schocke has held multiple positions in customer service and support roles. She worked at Alorica in various capacities, including Customer Experience Analyst and Workforce Analyst. Her experience also includes roles at Earthlink, ABC Fitness, and CommentSold, where she developed her technical proficiency and crisis management skills.