Martin Wilson
About Martin Wilson
Martin Wilson is a Customer Support Enablement Specialist at PandaDoc, with a diverse background in customer support and implementation roles across various companies. He holds a Bachelor of Arts in Social Sciences from California State University, Monterey Bay, and a certification in Human Resources Management from UC Santa Cruz.
Work at PandaDoc
Martin Wilson has been employed at PandaDoc as a Customer Support Enablement Specialist since 2022. In this role, he focuses on enhancing customer support processes and ensuring that the support team is equipped with the necessary tools and knowledge to assist clients effectively. His experience in customer support roles contributes to his ability to streamline operations and improve service delivery.
Previous Experience in Customer Support
Prior to joining PandaDoc, Martin Wilson worked at Bambee as a Customer Success Specialist from 2021 to 2022. He also served as an Implementation Specialist at Bill.com from 2018 to 2021, where he was involved in onboarding and supporting clients. His earlier roles include a position as a Benefits Consultant at The Vita Companies from 2017 to 2018, and as a Parent Services Coordinator at Hand in Hand Parenting from 2015 to 2017.
Education and Expertise
Martin Wilson earned a Bachelor of Arts in Social Sciences from California State University, Monterey Bay. He furthered his education by completing a Certificate in Human Resources Management and Services at the University of California, Santa Cruz from 2018 to 2019. Additionally, he has recently completed the HR Management Certification Program at UC Santa Cruz, enhancing his expertise in human resources.
Background and Early Career
Martin Wilson began his career as a Student Assistant at California State University, Monterey Bay, where he worked from 2012 to 2014. He also held positions such as Office Administrator at JLL for one month in 2015 and Guest Services at Levi's Stadium for six months in 2014. His diverse experiences in various roles have contributed to his skill set in customer support and administration.
Community Involvement and Hobbies
Outside of his professional career, Martin Wilson actively participates in community activities in Henderson, Nevada. He enjoys planning events and teaching improv in his spare time. Additionally, he pursues ballroom and Latin dancing as a hobby on weekends, showcasing his commitment to personal development and community engagement.