Maryna Bozhenko
About Maryna Bozhenko
Maryna Bozhenko is a Customer Success Manager at PandaDoc in Lisbon, Portugal, where she has worked since 2022. She has a diverse background in customer success and sales roles across various companies, including DataRobot and HHS Technology Group.
Work at PandaDoc
Maryna Bozhenko has been serving as a Customer Success Manager at PandaDoc since 2022. In this role, she manages a portfolio of over 110 mid-market customers, contributing to an annual recurring revenue of approximately $2.5 million. Her responsibilities include creating detailed success plans for customers, which outline roadmaps to help them achieve their goals. Bozhenko operates in a hybrid work environment from Lisbon, Portugal.
Previous Experience in Customer Success
Prior to her current role, Maryna Bozhenko worked at DataRobot in various capacities. She served as a Presales Team Lead from 2020 to 2021 and as an AI Evangelist from 2018 to 2019. Additionally, she was a Sales Development Representative at DataRobot from 2019 to 2020. Her experience in these roles has equipped her with skills in customer engagement and sales strategies.
Educational Background
Maryna Bozhenko holds a Bachelor's degree in Sociology from the National University of Kyiv-Mohyla Academy. She also studied Social Sciences at European-University Viadrina, where she participated in an exchange semester. Her educational background provides a foundation for her work in customer success and relationship management.
CRM and Customer Success Tools Expertise
In her professional roles, Maryna Bozhenko has utilized a variety of CRM and customer success tools. These include SalesForce, Gainsight, Pipedrive, HubSpot, PeopleGlass, People.ai, and Gong. Her proficiency with these tools enhances her ability to manage customer relationships effectively and drive customer satisfaction.
Customer Retention Achievements
Maryna Bozhenko has demonstrated strong customer retention skills, achieving a customer renewal rate of 95%. This statistic reflects her ability to maintain and foster relationships with clients, ensuring their continued satisfaction and loyalty.