Melanie Johnson, Cebs, Phr, Shrm Cp
About Melanie Johnson, Cebs, Phr, Shrm Cp
Melanie Johnson serves as the Senior Manager of People Operations at PandaDoc, where she leads the global benefits strategy and manages a team. With extensive experience in human resources and benefits management, she has successfully implemented cost-saving initiatives and improved employee engagement.
Work at PandaDoc
Melanie Johnson serves as the Senior Manager of People Operations at PandaDoc, a position she has held since 2022. In this role, she is responsible for the global benefits strategy and oversees the core HR systems and technology to ensure data integrity across all employee platforms. Johnson leads and mentors a team that includes a People Operations Specialist and a Workplace Experience Manager. She has implemented significant initiatives such as a new benefits administration platform and the creation of a Well-being Committee to enhance employee engagement and morale.
Education and Expertise
Melanie Johnson completed her education at Brighton High School, where she achieved a diploma between 1988 and 1990. She holds professional certifications including Certified Employee Benefit Specialist (CEBS), Professional in Human Resources (PHR), and Society for Human Resource Management Certified Professional (SHRM-CP). Her expertise lies in people operations, benefits administration, and HR technology management.
Background
Before joining PandaDoc, Melanie Johnson accumulated diverse experience in human resources and people operations across several organizations. She worked at Better Business Bureau in various roles, including Service Specialist and Dispute Resolution Supervisor. Johnson also held positions at Auto Portfolio Services, Envision Physician Services, and Deepwatch, where she developed her skills in benefits management and employee relations.
Achievements
At PandaDoc, Melanie Johnson has successfully negotiated and designed new insurance plans that saved over $200,000 in increased premiums for 2024. She improved the company's Better Business Bureau rating from an F to an A+ by addressing complaints and establishing procedures for future issues. Additionally, she identified $25,000 in unused wellness funds and negotiated an increase of $10,000 for 2023 with the health plan carrier, showcasing her ability to enhance organizational efficiency and employee benefits.