Natalie Smith
About Natalie Smith
Natalie Smith is a Customer Success Manager at PandaDoc, with a diverse background in customer service and education. She has held various roles in the hospitality and education sectors, including positions at The PlumpJack Group and Palisades Tahoe.
Current Role at PandaDoc
Natalie Smith serves as a Customer Success Manager at PandaDoc. She has been in this role since 2022. In her position, she focuses on ensuring customer satisfaction and fostering strong relationships with clients. Her experience in customer success roles has equipped her with the skills necessary to address client needs effectively.
Previous Experience at The PlumpJack Group
Before joining PandaDoc, Natalie Smith worked at The PlumpJack Group in Olympic Valley, California. She held two positions there: Maître D from 2016 to 2019 and Front of the House Food and Beverage from 2019 to 2022. In these roles, she was responsible for managing dining operations and enhancing guest experiences.
Background in Education
Natalie Smith studied at the University of Nevada, Reno at Lake Tahoe, where she earned a Master's degree in Elementary Education and Teaching from 2018 to 2020. This educational background provided her with foundational skills in communication and leadership, which are applicable in her customer success roles.
Experience in Customer Success
Natalie has a solid background in customer success, having worked at PATHWAYos as a Customer Success Specialist and later as a Customer Success Manager from 2021 to 2022. Her roles involved supporting clients and ensuring their needs were met, contributing to her expertise in the field.
Early Career and Internships
Natalie's early career included various roles that contributed to her professional development. She worked as a Brand Ambassador for Harmless Harvest from 2012 to 2014 and as a Social Media Intern at Adventure Sports Journal from 2014 to 2016. These positions helped her build skills in marketing and customer engagement.