Nicholas Cisko
About Nicholas Cisko
Nicholas Cisko is a Senior Customer Experience Marketing Manager at PandaDoc, where he has worked since 2022. He has a diverse background in customer experience roles at companies such as SharpSpring, Apple, and Tesla.
Work at PandaDoc
Nicholas Cisko has been serving as the Senior Customer Experience Marketing Manager at PandaDoc since 2022. In this role, he focuses on enhancing customer experience through various marketing initiatives. He collaborates closely with the Manager of Campaigns to ensure that lifecycle activities are aligned with customer experience goals. Cisko has also conducted a Secret Shopper Experiment at PandaDoc, which provided valuable insights into customer journeys and helped position the company ahead of its competitors.
Previous Experience at SharpSpring
Before joining PandaDoc, Nicholas Cisko worked at SharpSpring in various roles. He served as the Director of Partner Advocacy for four months in 2020 and as the Director of Customer Success for one year from 2019 to 2020. Additionally, he held the position of Direct Account Manager Team Manager for three months in 2019. His experience at SharpSpring contributed to his expertise in customer advocacy and success.
Experience at Tesla
Nicholas Cisko held multiple positions at Tesla between 2018 and 2019. He served as a Mobile Virtual Service Regional for one month and as a Lead Service Coach for one year in Miami. Additionally, he worked as a Lead Service Advisor II and a Virtual Service Advisor for nine months each in Coral Gables. His roles at Tesla focused on service and customer experience, providing him with a strong foundation in these areas.
Background and Education
Nicholas Cisko completed his high school education at Felix Varela Sr. High School, where he studied Visual and Performing Arts and earned his High School Diploma from 2005 to 2009. He later attended Full Sail University, where he studied Music Production and obtained a Bachelor's degree from 2010 to 2013. His educational background supports his diverse skill set in customer experience and marketing.
Podcast Participation
Nicholas Cisko participated in a podcast titled 'Easier than buying a Tesla: fixing your CX with one new hire,' where he discussed strategies for improving customer experience. This engagement highlights his commitment to sharing knowledge and insights within the customer experience field.