Nicole Kang
About Nicole Kang
Nicole Kang is the Team Lead of GTM Operations at PandaDoc, where she has worked since 2023. She has a diverse background in sales operations, marketing, and customer success, with previous roles at companies such as Service Autopilot, MemberClicks, and Flock Safety.
Current Role at PandaDoc
Nicole Kang serves as the Team Lead for GTM Operations at PandaDoc, a position she has held since 2023. In this role, she is responsible for overseeing go-to-market strategies and operations, ensuring alignment between teams to drive business growth. Her leadership is focused on optimizing processes and enhancing collaboration within the organization.
Previous Experience in Sales Operations
Prior to her current role, Nicole Kang worked at Service Autopilot as a Sales Operations Analyst from 2020 to 2021, and briefly as a Senior Sales Operations Analyst in 2021. Her experience in sales operations has equipped her with skills in data analysis, process improvement, and sales strategy development.
Background in Marketing and Customer Success
Nicole has a diverse background in marketing and customer success. She worked as a Marketing Intern at Crescerance in 2016 and later served as a Marketing Analyst at MemberClicks from 2017 to 2018. Additionally, she held roles as a Customer Success Advocate at Crescerance and as a Customer Success Intern at Terminus, where she focused on enhancing client relationships and satisfaction.
Education and Academic Background
Nicole Kang earned a Bachelor of Arts (B.A.) in Communication, Journalism, and Related Programs from Georgia State University. Her academic background has provided her with a strong foundation in communication strategies and media relations, which she has applied throughout her career.
Internship Experience
Nicole has gained valuable experience through various internships early in her career. Notably, she interned at the Georgia Aquarium in Public Relations in 2015 and served as The Voice Intern at Children's Healthcare of Atlanta from 2012 to 2013. These roles contributed to her understanding of public relations and customer engagement.