Rachael Buckingham
About Rachael Buckingham
Rachael Buckingham is a Customer Success Manager at PandaDoc, where she has worked since 2023. She has a background in communications and hospitality, with degrees from the College of Charleston and DePaul University, and has held various roles in sales and operations in the wine industry.
Work at PandaDoc
Rachael Buckingham currently serves as a Customer Success Manager at PandaDoc, a position she has held since 2023. In this role, she focuses on ensuring customer satisfaction and optimizing the user experience with the company's document automation software. Prior to this position, she worked at PandaDoc as a Market Development Representative for five months in 2022, where she contributed to market outreach and customer engagement strategies. Additionally, she briefly held the role of Sales Development Representative at PandaDoc for four months in 2022, further enhancing her experience in customer relations and sales.
Education and Expertise
Rachael Buckingham studied at DePaul University from 2011 to 2013, where she earned a degree in Communications. She furthered her education at the College of Charleston from 2013 to 2015, achieving a degree in Communications and Hospitality. This educational background has equipped her with skills in effective communication and customer service, which are essential in her current role in customer success.
Background in Sales and Operations
In addition to her work at PandaDoc, Rachael Buckingham has significant experience in the wine industry. She has been the Sales & Operations Manager at Vinoce Vineyards since 2016, where she oversees sales strategies and operational processes in Napa, California. Her previous role as Tasting Room Supervisor at Brown Estate Vineyards from 2017 to 2018 provided her with hands-on experience in customer interaction and sales within the vineyard setting.
Professional Experience Timeline
Rachael Buckingham's professional journey includes various roles that highlight her expertise in customer success and sales. She began her career in the wine industry in 2016 at Vinoce Vineyards. In 2022, she transitioned to PandaDoc, where she held multiple positions, including Sales Development Representative and Market Development Representative. Her diverse background in both the tech and wine sectors showcases her adaptability and commitment to customer engagement.