Roxana Fitzmaurice
About Roxana Fitzmaurice
Roxana Fitzmaurice serves as the Head of Global Customer Success at PandaDoc, where she leads a team focused on enhancing customer experiences. With extensive experience in customer success roles at Cisco and a background in finance, she is committed to fostering a customer-centric culture and mentoring future leaders in the field.
Current Role at PandaDoc
Roxana Fitzmaurice currently serves as the Head of Global Customer Success at PandaDoc. She has held this position since 2021, overseeing customer success initiatives and leading a team of professionals across multiple regions. Her focus is on building a customer-centric culture and driving operational excellence within the organization.
Previous Experience at PandaDoc
Prior to her current role, Roxana Fitzmaurice worked at PandaDoc as a Senior Manager of Customer Success for six months in 2020 and as a Manager of Customer Success for four months in the same year. Her contributions during these periods helped shape the customer success strategy at the company.
Career at Cisco
Roxana Fitzmaurice has extensive experience at Cisco, where she held several senior management positions. She worked as a Senior Manager in Collaboration Customer Success Enablement from 2017 to 2019, and previously as a Senior Manager in the Collaboration Technology Group, Customer Success Operations from 2016 to 2017. Her tenure at Cisco spanned over eight years, beginning as a Customer Success Manager in 2003 and culminating in her role as Senior Manager for WebEx Customer Success from 2008 to 2016.
Educational Background
Roxana Fitzmaurice earned a Bachelor of Science in Commerce with a focus on Finance from Santa Clara University, where she studied from 1994 to 1998. Additionally, she is certified in competitive strategy from Kellogg Executive Education, enhancing her strategic capabilities in customer success.
Commitment to Mentorship
Roxana Fitzmaurice is dedicated to mentoring the next generation of Customer Success leaders. She emphasizes the importance of developing skills and knowledge in the field, contributing to the growth of future professionals in customer success roles.