Ryanne Koch (Doumet)
About Ryanne Koch (Doumet)
Ryanne Koch (Doumet) serves as the Sr. Manager of Customer Success at PandaDoc, where she has worked since 2022. With a background in customer success and account management, she employs radical candor and the Socratic method to promote open communication and continuous improvement.
Current Role at PandaDoc
Ryanne Koch currently serves as the Sr. Manager of Customer Success at PandaDoc, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and driving success for clients. Her leadership style emphasizes open communication and continuous improvement, utilizing techniques such as radical candor and the Socratic method.
Previous Experience at PandaDoc
Ryanne Koch has held multiple positions at PandaDoc, contributing to her extensive experience in customer success. She worked as a Customer Success Manager for 10 months in 2020, followed by a role as Senior Customer Success Manager for 2 months in 2021. She then transitioned to Manager of Customer Success from 2021 to 2022, before assuming her current role.
Work Experience at Catalyst Software
In 2023, Ryanne Koch joined Catalyst Software as a Growth Coach. This role involves mentoring and guiding individuals seeking to advance in customer success. She is also recognized as a Customer Success Coach for the Catalyst Coaching Corner, where she provides coaching sessions to aspiring leaders in the industry.
Education and Academic Background
Ryanne Koch earned a Bachelor of Science degree in Telecommunication from the University of Florida, where she studied from 2011 to 2015. This educational background has provided her with a solid foundation for her career in customer success and management.
International Experience and Perspective
Ryanne Koch has traveled to over 20 countries, including Lebanon, Syria, Ecuador, and Morocco. This extensive travel experience has equipped her with a broad international perspective, which she applies to her professional interactions and customer engagement strategies.