Sara Rodriguez
About Sara Rodriguez
Sara Rodriguez is a Strategic Technical Account Manager at PandaDoc, where she has worked since 2022. She has a background in customer support and account management, with previous roles at PandaDoc and Wondersign®.
Current Role at PandaDoc
Sara Rodriguez currently serves as a Strategic Technical Account Manager at PandaDoc, a position she has held since 2022. In this role, she manages a diverse team of 15 to 20 individuals, overseeing various functions including frontline support and Technical Account Management. Her responsibilities include establishing team goals and coaching team members to achieve their potential, contributing to the overall success of the organization.
Previous Experience at PandaDoc
Sara Rodriguez has held multiple positions at PandaDoc prior to her current role. She worked as a Customer Support Specialist from 2019 to 2020, followed by a position as a Senior Customer Support Specialist for five months in 2020. She then transitioned to the role of Technical Account Manager from 2020 to 2021, and later served as the Customer Support Team Manager from 2021 to 2022. Her tenure at PandaDoc has allowed her to develop a comprehensive understanding of customer support and account management.
Experience at Wondersign®
Sara Rodriguez worked at Wondersign® in two capacities. She served as a Sales Development Representative for two months in 2018 and later as an Account Executive for four months in 2019. These roles provided her with valuable experience in sales and client relations, enhancing her skills in customer engagement and account management.
Education and Expertise
Sara Rodriguez earned her Bachelor’s Degree in Information Science/Studies from the University of South Florida, where she studied from 2014 to 2017. Her educational background has equipped her with the knowledge and skills necessary for her roles in technical account management and customer support.
Technical Skills and Tools Utilized
Sara Rodriguez utilizes a variety of tools to enhance team performance and customer satisfaction. Her expertise includes platforms such as Salesforce, Zendesk, Tableau, Jira, Pipedrive, Hubspot, Zapier, Recurly, Split, Wootric, and Slack. These tools aid her in creating meaningful processes that improve the customer journey and expected outcomes.