Sonia Serra
About Sonia Serra
Sonia Serra is a Customer Onboarding Specialist at PandaDoc, with a diverse background in customer experience and business development across various roles at Cisco System Portugal. She has over two decades of experience in customer service and sales management, having previously worked in several capacities at Cisco and other companies.
Work at PandaDoc
Sonia Serra has been employed at PandaDoc as a Customer Onboarding Specialist since 2021. In this role, she is responsible for guiding new customers through the onboarding process, ensuring they understand the platform's features and functionalities. Her experience in customer service and relationship management contributes to her effectiveness in this position.
Previous Experience at Cisco
Sonia Serra has extensive experience at Cisco System Portugal, where she held multiple roles over a span of several years. She served as a Business Development Manager from 2017 to 2021, focusing on business growth and client relationships. Prior to that, she worked as a Partner Operational Manager from 2007 to 2017, and as a Customer Service Relationship Manager, supporting major clients like AT&T and Vodafone in the EMEAR Region. Additionally, she held the position of Field Sales Manager Relationship from August 2007 to May 2008.
Career at Altitude Software SA
Sonia Serra worked at Altitude Software SA from 2000 to 2002 as a Senior Secretary in the Reach and Development Department. In this role, she supported various administrative functions and contributed to the department's operational efficiency.
Education and Expertise
Sonia Serra studied at Universidade Internacional, where she pursued a licenciatura in Direito from 1990 to 1998. This educational background provides her with a solid foundation in legal principles, which may enhance her skills in customer relations and compliance within her professional roles.
Experience at The Phone House
Before her tenure at Cisco, Sonia Serra worked at The Phone House as a Reconciliation Department Manager from 2002 to 2007. In this role, she managed financial reconciliations and contributed to the operational processes of the department.