Stephanie Waldner
About Stephanie Waldner
Stephanie Waldner serves as the Vice President of Customer Experience at PandaDoc, bringing extensive experience in customer success from her previous roles at companies like Indeed.com, Lattice, and BetterCloud.
Current Role at PandaDoc
Stephanie Waldner serves as the Vice President of Customer Experience at PandaDoc. She has held this position since 2023, contributing to the company's focus on enhancing customer interactions and satisfaction. Her role involves overseeing customer experience strategies and ensuring that customer needs are met effectively.
Previous Experience at Indeed.com
Stephanie Waldner has extensive experience at Indeed.com, where she held multiple roles. She worked as the Director of Customer Success, Enterprise from 2016 to 2018, managing customer success initiatives in New York. Prior to that, she served as the Interim Regional Director, Customer Success for two months in 2015 in the San Francisco Bay Area. Additionally, she was a Manager of Customer Success for Ad Agencies from 2013 to 2016, focusing on client relationships in the Greater New York City Area.
Leadership Roles in Customer Success
Waldner has held several leadership positions in customer success across various organizations. She was the Vice President of Customer Success at Lattice from 2021 to 2023, and at BetterCloud, she served as Vice President of Customer Success from 2020 to 2021. She also held the role of Director of Customer Success - Enterprise and Strategic at BetterCloud from 2019 to 2020, demonstrating her expertise in managing customer success teams.
Educational Background
Stephanie Waldner studied at IESE Business School, where she gained insights into business management and leadership. She also attended the College of Charleston, further enhancing her educational qualifications. Her academic background supports her professional roles in customer experience and success.
Early Career Experience
Waldner began her career in the recruitment industry as a Recruitment Consultant at Michael Page International from 2009 to 2010. She also worked at MPG as a National Broadcast Assistant Buyer and later as a National Broadcast Buyer in 2011. Additionally, she served as an Account Representative at Canon Business Process Services from 2008 to 2009, gaining foundational experience in client relations.