Milan Stojiljkovic
About Milan Stojiljkovic
Milan Stojiljkovic is a Senior Customer Success Manager with extensive experience in customer relations and business development. He holds a Master's degree in Telecommunications and is currently pursuing an Executive MBA, while also working as a Strategic Advisor at Boopro Tech.
Current Role at Pangea.ai
Milan Stojiljkovic serves as a Senior Customer Success Manager at Pangea.ai since 2021. In this role, he focuses on fostering long-term relationships with clients and ensuring their success with the company's products and services. His extensive background in customer service and account management supports his ability to provide tailored solutions that meet client needs.
Professional Background
Milan has over 20 years of experience in various roles across multiple organizations. He has worked at Philip Morris International in several capacities, including IT Help Desk and Mobility Services Coordinator for the South East Europe region, and IT Service Desk Coordinator. His tenure at Codeus included roles as Chief Business Officer and Senior Business Account Consultant. Additionally, he has experience as a Senior Account Manager at Orange Bird GmbH and as a Business Development/Account and Product Manager at High Tech Engineering Center.
Education and Expertise
Milan studied at the University of Niš, where he earned a Master's degree in Telecommunications from the Faculty of Electronic Engineering between 2002 and 2008. He is currently pursuing a PhD in Telecommunications at the same university. Additionally, he is studying for an Executive MBA at Quantic School of Business and Technology, which he began in 2023. His educational background complements his extensive experience in understanding and predicting business needs.
Achievements in Customer Success
In his current position at Pangea.ai, Milan provides actionable insights and recommendations that contribute to the company's growth. He leverages his experience to optimize performance and help the organization achieve its strategic goals. His commitment to building long-term relationships is a key aspect of his approach to customer success.
Previous Work Experience
Milan's previous roles include positions at Philip Morris International, where he served as an IT Customer Service Analyst and later as an IT Help Desk Coordinator. He also worked as a Consultant at Codeus and as an Advisor for the Troškovi program. His diverse experience across different sectors has equipped him with a comprehensive understanding of customer needs and business dynamics.