Shaquille White
About Shaquille White
Shaquille White is a Help Desk Support Specialist (L2 Support) at Pansophic Learning in Charlotte, North Carolina, with a diverse background in customer service and administrative roles. He holds a Bachelor of Business Administration in Management Information Systems from Wayne State University and has experience in various technical support platforms.
Work at Pansophic Learning
Shaquille White has been employed at Pansophic Learning since 2021, serving as a Help Desk Support Specialist (L2 Support). In this role, he provides technical assistance and support for various platforms, including PowerSchool, Autotask, Canvas, Google Admin, and Microsoft 365. His responsibilities include troubleshooting issues and ensuring that users have a seamless experience with the technology provided by the organization. He is based in Charlotte, North Carolina.
Previous Employment Experience
Prior to his current role, Shaquille White gained diverse experience in various positions. He worked as a Barista at Starbucks from 2019 to 2020 for one year. Before that, he served as an Administrative Assistant/HR Assistant at First Coast Security from 2015 to 2016 for one year. He also held the position of Quality Management Team Associate at Versiant Corporation for three months in 2020, working remotely. Additionally, he was an Assistant Manager at Buffalo Wild Wings from 2013 to 2015 for two years.
Education and Expertise
Shaquille White holds a Bachelor of Business Administration (BBA) in Management Information Systems and Services from Wayne State University, where he studied from 2018 to 2020. He also earned an Associate's degree in General Studies from Macomb Community College from 2017 to 2018. Earlier in his education, he completed a Certificate of Completion in Medical/Clinical Assistant from Ross Medical Education Center-New Baltimore from 2010 to 2011. He graduated from Anchor Bay High School with a High School Diploma in 2009.
Training and Development Initiatives
Shaquille White actively participates in Training Round Tables with the Executive Leadership team at Pansophic Learning. These sessions are designed to enhance the training processes for new team members, ensuring they receive comprehensive onboarding and support. His involvement reflects a commitment to improving organizational training methods and fostering a supportive work environment.