Tj Mc Namara
About Tj Mc Namara
Tj McNamara is an Information Technology Service Desk Manager with extensive experience in the IT sector, including a long tenure at Zions Bancorporation. He specializes in mentoring team members and building vendor relationships, currently working at Pansophic Learning since 2021.
Current Role at Pansophic Learning
Tj McNamara serves as the Information Technology Service Desk Manager at Pansophic Learning since 2021. In this role, he is responsible for overseeing IT service desk operations, ensuring efficient support for users, and managing the team to meet organizational objectives. His focus includes enhancing service delivery and maintaining high standards of customer satisfaction.
Previous Experience at Zions Bancorporation
Prior to his current position, Tj McNamara worked at Zions Bancorporation as the Workplace Support Regional Manager II for 19 years from 2001 to 2020. Based in the Houston, Texas Area, he managed workplace support services and developed strong relationships with vendors. His tenure at the bank was marked by consistent performance and a focus on service excellence.
Professional Background in IT and Management
Tj McNamara has extensive experience in the information technology sector, with over 18 years at Amegy Bank, where he received excellent performance reviews. His career also includes roles such as Sr. Service Desk Manager at Pomeroy and Sales/Office Manager/Tech Support at Prime Systems / Directron. He briefly worked as a Flatbed Driver at System Transport in 2021.
Education and Certifications
Tj McNamara studied Electronic Engineering Technology at ITT Technical Institute, earning an Associate degree from 1996 to 1998. He also attended Houston Community College, where he studied Emergency Medical Services (EMS) and achieved State Certification in 1990 and 1987. Additionally, he obtained a Commercial Driver's License (CDL-A) from 160 Driving Academy in 2021.
Skills in Team Development and Process Improvement
Tj McNamara specializes in mentoring team members to achieve high performance through training and coaching. He is committed to continuous improvement in processes to enhance results across key performance indicators (KPIs) and support company goals. His people-focused approach has been instrumental in building and maintaining lasting relationships with vendors.