Welber Albano
About Welber Albano
Welber Albano is a Líder de Atendimento at Pantore in São Paulo, Brazil, where he has worked since 2022. He specializes in customer service training, process improvement, and effective communication with Spanish-speaking clients.
Work at Pantore Pay
Welber Albano serves as Líder de Atendimento at Pantore, a position he has held since 2022. In this role, he focuses on enhancing service quality and customer satisfaction. He develops and conducts training sessions for team members, ensuring they are equipped to meet customer needs effectively. His responsibilities also include engaging in upselling strategies to increase customer value and company revenue. Additionally, he specializes in creating support materials and scripts to streamline customer service processes.
Education and Expertise
Welber Albano studied Gestão Financeira at Universidade Paulista from 2022 to 2024. He holds a Lean Six Sigma Green Belt certification, which provides him with a strong foundation in process improvement and quality management. His educational background and certifications contribute to his expertise in customer service operations and team management.
Background
Before joining Pantore, Welber worked at Teleperformance as Supervisor de Atendimento ao Cliente from 2021 to 2022. He also held the position of Supervisor de Cobrança at Sevilha, Arruda Advogados from 2015 to 2020. His experience in these roles has equipped him with skills in customer service and team leadership.
Customer Service Skills
Welber Albano is fluent in Spanish, which enables effective communication with Spanish-speaking clients. He has experience in implementing Customer Relationship Management (CRM) systems and Voice Over Internet Protocol (VOIP) solutions to enhance customer service operations. He focuses on customer onboarding processes to ensure a smooth transition and positive initial experience for new clients. Additionally, he monitors and evaluates customer satisfaction levels to identify areas for improvement.