Ann Mello
About Ann Mello
Ann Mello is the SVP of Client Success, specializing in companion care services for older adults, providing performance measurement, detailed reporting, and support through a social care platform.
SVP, Client Success
Ann Mello holds the position of Senior Vice President of Client Success. She collaborates directly with health plans to offer companion care services and support tailored for older adults and their families. Her role involves comprehensive oversight of client engagement and service delivery, ensuring the highest levels of satisfaction and performance.
Health Plan Partnership
Ann Mello partners with various health plans to ensure the delivery of high-quality companion care services. Her work emphasizes measuring performance and capturing detailed member-level insights directly from their homes. This data-driven approach aids in tailoring services to better meet the needs of older adults.
Performance and Satisfaction Reporting
Ann Mello is responsible for providing detailed reporting on utilization, outcomes, and member satisfaction. She prepares comprehensive dashboards for clients that track program activity, identify gaps, mark referrals, and measure performance against established goals. This regular reporting ensures transparency and continuous improvement in service quality.
Support for Papa Pals and Care Teams
In her role, Ann Mello supports Papa Pals and Care Teams through a robust social care platform. This platform includes an intuitive app available on iPhone and Android devices, which facilitates real-time identification of member needs and ensures timely communication with health plans for social care navigation.
Member Engagement and Feedback
Ann Mello engages in proactive outreach to increase member enrollment and utilization of services. She also gathers and analyzes member feedback post-visit to drive ongoing improvements. This feedback loop is critical for documenting risks and needs, ultimately leading to enhanced care and support for older adults.