Shaila P.
About Shaila P.
Shaila Parikh, Chief Operating Officer at Papa Pal, ensures rigorous safety and satisfaction standards through comprehensive background checks, continuous monitoring, and robust support systems for all Papa Pals.
Title and Role
Shaila Parikh serves as the Chief Operating Officer. In this role, she is responsible for overseeing the rigorous background check processes required for all Papa Pals. This includes annual re-checks and continuous criminal and motor vehicle record monitoring for all active Papa Pals.
Safety and Compliance
Under Shaila Parikh's management, all Papa Pals must confirm their driver’s license validity and expiration status. She has implemented a manual review process by qualified experts in addition to automated background check procedures. These measures contribute to a high safety standard, with 99.97% of visits having no member-reported safety incidents.
Training and Support
Shaila Parikh ensures that all Papa Pals complete an expanded custom-made training program developed in partnership with The Purple Method. Additionally, she provides robust support for Papa Pals during their visits, including digital in-app identification badges and consistent masked phone numbers for both Papa Pals and members.
Emergency Assistance and Monitoring
Shaila Parikh has integrated immediate emergency assistance directly into the Papa Pal app through a partnership with Noonlight, facilitated by trained, real-life agents. She also oversees real-time monitoring of visits via geolocation technology and ensures all incidents are thoroughly investigated.
Member Satisfaction
With Shaila Parikh's initiatives, Papa Pals have achieved a high satisfaction rate with members, holding an average rating of 4.8 out of 5 stars. This high level of satisfaction reflects the effectiveness and reliability of the systems and support structures she has implemented.