Bettina Lippmann
About Bettina Lippmann
Bettina Lippmann is a Senior Customer Care Specialist in Operations at PaperCut Software, where she has worked since 2021. With over five years of experience in project management and a strong background in customer care, she has held various roles within the company and has developed significant expertise in managing diverse projects across cultures.
Work at PaperCut Software
Bettina Lippmann has been serving as a Senior Customer Care Specialist in Operations at PaperCut Software since 2021. In this role, she focuses on enhancing customer satisfaction and operational efficiency. Prior to her current position, she held the role of EMEA Customer Care Team Lead from 2019 to 2021, where she managed customer care initiatives across the EMEA region. Bettina also worked as an EMEA Pre-Sales Specialist from 2017 to 2019, contributing to the sales process by providing technical support and insights to potential customers.
Education and Expertise
Bettina Lippmann studied Business Studies at Thames Valley University, where she achieved a Higher National Diploma (HND) from 2008 to 2010. She also completed her high school education at Hedwig-Bollhagen Gymnasium Velten, obtaining a High School Diploma from 1999 to 2006. Her educational background provides a solid foundation for her career in customer care and project management within the information technology and services sector.
Background in Project Management
Bettina Lippmann has over five years of experience in project management, specifically within the information technology and services industry. Before joining PaperCut Software, she worked as a Service Delivery Project Manager at Excis Compliance Ltd from 2015 to 2017. Additionally, she served as a Project Coordinator at Snap-on Business Solutions from 2011 to 2014 and briefly at OpenTable in 2014. Her diverse project management roles have equipped her with skills in coordinating projects and managing client relationships.
Cultural Competence and Language Skills
Bettina Lippmann has developed excellent knowledge in dealing with various cultures and customs through her work on European and worldwide projects. She is a confident and communicative German speaker, which enhances her ability to engage with diverse clients and stakeholders. Her language skills and cultural awareness contribute to her effectiveness in customer care and project management roles.