Dan Coleman
About Dan Coleman
Dan Coleman is an EMEA Senior Technical Support Engineer at PaperCut Software, where he has worked since 2021. He has over 10 years of experience in print and scan management solutions, having held various roles including Interim Customer Care Team Lead and EMEA Support Team Lead at PaperCut Software.
Current Role at PaperCut Software
Dan Coleman serves as the EMEA Senior Technical Support Engineer at PaperCut Software. He has held this position since 2021 and operates in a hybrid work environment based in Bracknell, England. In this role, he is responsible for providing technical support and solutions to customers across the EMEA region, leveraging his extensive experience in print and scan management solutions.
Previous Experience at PaperCut Software
Dan Coleman previously worked at PaperCut Software in various roles. He served as the EMEA Support Team Lead from 2018 to 2021, where he managed support operations for the region. Before that, he was the Interim Customer Care Team Lead for eight months in 2020 to 2021. His tenure at PaperCut Software has contributed significantly to his expertise in customer support and technical solutions.
Experience at Principal Ltd Horsham
Dan Coleman worked as a Solutions Consultant at Principal Ltd Horsham from 2011 to 2017. During his six years in this role, he focused on providing tailored solutions to clients, enhancing their operational efficiency. His experience in this position laid the groundwork for his later roles in technical support and consulting.
Background in Professional Services
Before joining PaperCut Software, Dan Coleman worked as a Professional Services Consultant for a reseller of print and scan management solutions. He gained experience with various products, including UniFLOW, Equitrac, PCounter, Autostore, and Everyone Print. This background provided him with a comprehensive understanding of the industry and its solutions.
Education and Early Career
Dan Coleman studied at Collyer's College from 2006 to 2008 and at Glebelands School from 2001 to 2006. His educational background laid the foundation for his career in technical support and solutions consulting. Prior to his technical roles, he worked as an Assistant Manager at Carphone Warehouse from 2008 to 2011, where he developed skills in customer service and team management.