Desha Sorlien, (She/Her)
About Desha Sorlien, (She/Her)
Desha Sorlien serves as the Americas Operations Manager at PaperCut Software, a position she has held since 2020. With a background in various roles at the company, she has contributed to enhancing project efficiency and developing organizational strategies.
Work at PaperCut Software
Desha Sorlien has been serving as the Americas Operations Manager at PaperCut Software since 2020. In this role, she oversees operations across the Americas region, contributing to the company's strategic objectives. Prior to this position, she held various roles within the organization, including Sales Administrator and Americas Pre-Sales Specialist. Her tenure at PaperCut Software spans over a decade, during which she has gained extensive experience in operational management and customer care.
Career Progression at PaperCut Software
Desha Sorlien's career at PaperCut Software began in 2013 when she worked as a Sales Administrator for two years. She then transitioned to the role of Americas Pre-Sales Specialist in 2015, where she focused on enhancing team organizational skills. Following this, she served as the Global Head of Customer Care from 2015 to 2020, where she was instrumental in process improvements that helped meet project targets. Her diverse roles reflect her adaptability and commitment to the company's growth.
Organizational Strategies and Project Efficiency
In her current role and previous positions at PaperCut Software, Desha Sorlien has implemented organizational strategies that have significantly enhanced project efficiency and effectiveness. Her focus on building organizational skills within her teams has supported rapid project completion and success. This emphasis on strategic planning and execution has contributed to the overall performance of the organization.
Background in Customer Care
Desha Sorlien served as the Global Head of Customer Care at PaperCut Software from 2015 to 2020. In this capacity, she played a key role in developing process improvements that contributed to achieving project targets. Her experience in customer care has equipped her with the skills necessary to address client needs effectively and enhance overall customer satisfaction.