Eric Gore
About Eric Gore
Eric Gore is a Technical Support Engineer at PaperCut Software, where he has worked since 2016. He has a background in information technology management and has held various support roles in organizations such as the Girl Scouts and Dell.
Work at PaperCut Software
Eric Gore has been employed at PaperCut Software as a Technical Support Engineer since 2016. In this role, he has contributed to improving the Net Promoter Score (NPS) results, indicating a focus on customer satisfaction. He has assisted in ensuring the efficient operation of the American-based support team, adapting to changing support roles as the company's product and service offerings expanded. His responsibilities include providing guidance to teammates on managing support tickets and delivering various levels of service to customers and channel partners.
Previous Experience in IT Management
Before joining PaperCut Software, Eric Gore served as the Information Technology Manager at Girl Scouts - Western Oklahoma, Inc. from 2014 to 2016. In this position, he managed IT operations and supported the organization's technological needs. Prior to that, he worked at Oklahoma Heart Hospital as a System Support Specialist from 2008 to 2012, where he provided technical support and system management. He also spent a year at Dell as a Technical Support Specialist in 2007.
Education and Expertise
Eric Gore studied at the University of Central Oklahoma, where he gained foundational knowledge and skills in information technology. His educational background supports his extensive experience in technical support and IT management roles across various organizations. His expertise includes customer service, technical troubleshooting, and team leadership within support environments.
Contributions to Team Productivity
At PaperCut Software, Eric Gore played a significant role in driving innovation and productivity changes within the support team. He has adapted to evolving support roles while maintaining high levels of customer satisfaction. His contributions have been essential in enhancing the overall efficiency and effectiveness of the support operations.