Jay Sharma
About Jay Sharma
Jay Sharma is an Engineering Lead and Product Engineer with over a decade of experience at PaperCut Software, where he has delivered numerous software releases and built a Rapid Response team. He has held various managerial roles in software development at companies like Cisco Systems and Zensar Technologies, contributing significantly to customer support and software delivery processes.
Current Role at PaperCut Software
Jay Sharma has been serving as Engineering Lead, Manager, and Product Engineer at PaperCut Software since 2014. Over the past ten years, he has played a significant role in the development and delivery of software solutions. He built a Rapid Response team from scratch, expanding it to nine technical resources within two years. Additionally, he has delivered over 100 software releases and implemented a continuous delivery model in 2015, enhancing the efficiency of the development process.
Previous Experience in Software Development Management
Prior to his current position, Jay Sharma held multiple roles in software development management. He worked at Cisco Systems as a Software Development Manager from 2012 to 2014 in Bengaluru, India. Before that, he was at Zensar Technologies, where he served as Software Development Manager for three years from 2006 to 2009 and again from 2009 to 2012 in the San Francisco Bay Area. He also briefly worked at Buckham and Duffy Consultants in 2014.
Educational Background
Jay Sharma completed his Bachelor's Degree in Industrial Electronics at the University of Pune, India, from 1994 to 1998. He also attended KV No 1, Air Force Station, Pune, where he achieved the CBSE Senior Secondary Examination from 1982 to 1992 and the CBSE Higher Secondary Examination in Science from 1992 to 1994. Additionally, he studied at Swinburne University of Technology, earning a High Distinction in Lead Personal and Strategic Transformation from 2018 to 2019.
Contributions to Software Development
Throughout his career, Jay Sharma has made notable contributions to software development. At Zensar Technologies, he delivered 218 hotfixes to customers, enabling them to avoid issues associated with upgrading to the latest software release. At PaperCut Software, he developed a support escalation process that managed approximately 60 Zendesk tickets monthly, which contributed to a Net Promoter Score of 68.
Early Career in Software Development
Jay Sharma began his career as a Senior Software Developer at Zensar Technologies, where he worked from 1999 to 2006 in both the San Francisco Bay Area and Pune, India. He also held a position as a Senior System Analyst at Compunnel Software Group, Inc. for a brief period in 2006. These early experiences laid the foundation for his future roles in software development management.