Jemma Roxburgh
About Jemma Roxburgh
Jemma Roxburgh serves as the EMEA Support Team Lead at PaperCut Software, where she has played a pivotal role in aligning team objectives with broader company goals since 2019. With a background in technical support and IT consultancy, she has over a decade of experience in the technology sector.
Work at PaperCut Software
Jemma Roxburgh has been with PaperCut Software since 2017, holding multiple roles within the organization. She started as a Technical Support Engineer and progressed to Senior Technical Support Engineer in 2018. In 2019, she took on the position of EMEA Support Team Lead. In her current role, she plays a crucial part in aligning the EMEA Support Team's objectives with the company's global goals. She also serves as the escalation contact for support issues, coordinating with product managers and developers to ensure timely resolution of customer problems.
Previous Experience at OnIT Services Ltd
Before joining PaperCut Software, Jemma Roxburgh worked at OnIT Services Ltd from 2011 to 2017. She began her tenure as an IT Technician and later transitioned to the role of IT Technical Consultant from 2014 to 2017. During her time at OnIT Services, she gained valuable experience in technical support and consulting, which contributed to her skills in managing support teams and customer relations.
Education and Training
Jemma Roxburgh has pursued her education in Information Technology through QA Apprenticeships, where she achieved a Distinction in 2012. She has also been studying at The Chalfonts Community College since 2010. This educational background has provided her with a solid foundation in IT, enhancing her capabilities in her professional roles.
Leadership and Team Development
In her role as EMEA Support Team Lead at PaperCut Software, Jemma Roxburgh focuses on team empowerment and development. She has implemented new working methods to enhance team performance and regularly conducts one-on-one meetings with team members to provide guidance and support. Additionally, she ensures that the Net Promoter Score (NPS) of the EMEA Support Team meets or exceeds company goals, reflecting her commitment to customer satisfaction and team effectiveness.
Early Career at PwC
Jemma Roxburgh began her professional career at PwC, where she worked as a Receptionist for one month in 2008. This initial experience in a corporate environment provided her with foundational skills in customer service and office operations.