Jordan Reyes
About Jordan Reyes
Jordan Reyes is a Frontline Support Engineer at PaperCut Software, specializing in self-service documentation to assist customers with technical issues. With a diverse background in technology support across various industries, he has accumulated significant experience since starting his career in 2012.
Work at PaperCut Software
Jordan Reyes has been employed at PaperCut Software as a Frontline Support Engineer since 2020. In this role, he operates in the Portland, Oregon Metropolitan Area, providing technical support and assistance to customers. His responsibilities include creating self-service documentation that enables customers to independently resolve technical issues. This focus on empowering users reflects his commitment to enhancing customer experience and satisfaction.
Education and Expertise
Jordan Reyes studied at J.E. Young Academic Center, where he completed a General Studies program and earned a diploma from 2007 to 2011. He holds a Network+ CE certification and is actively pursuing additional certifications, including Security+ and Microsoft 365 Certified: Enterprise Administrator Expert. His educational background and ongoing professional development contribute to his expertise in technical support and systems engineering.
Background in Technical Support
Jordan has a diverse background in technical support and customer service. He has held various positions, including Help Desk Support Technician at California Health Sciences University (CHSU) and Infrastructure Support Analyst at the same institution. His experience spans multiple industries, including healthcare, education, and municipal corporations, allowing him to develop a broad understanding of different technical needs.
Previous Work Experience
Before joining PaperCut Software, Jordan worked in several roles that enhanced his technical skills. He served as a Systems Engineer II at Apex Technology Management, Inc. for five months and as a Tier II - Authorized Technician at Grapevine MSP Technology Services for ten months. Additionally, he worked as a Technology Aide at Central Unified School District and as a Customer Service Representative at Alorica, which provided him with a solid foundation in customer interaction and technical support.
Support for Free Software Initiatives
Jordan Reyes actively supports free software initiatives, focusing on helping individuals and organizations manage their technical needs independently. His commitment to empowering users through accessible resources aligns with his professional philosophy of enhancing user autonomy in technology management.