Josh Hancox
About Josh Hancox
Josh Hancox is a Product Manager at PaperCut Software, where he has worked in various roles since 2012. His experience includes positions in technical support, engineering, and product management, all based in Melbourne, Australia.
Current Role as Product Manager
Josh Hancox has been serving as a Product Manager at PaperCut Software since 2021. In this role, he is responsible for overseeing product development and strategy, ensuring that products meet customer needs and align with market trends. His experience in various support and engineering roles within the company has equipped him with a comprehensive understanding of both technical and user perspectives.
Career Progression at PaperCut Software
Josh Hancox's career at PaperCut Software spans multiple roles, beginning as a Technical Support staff member from 2012 to 2013. He then advanced to Senior Support Engineer from 2013 to 2017, where he provided expert technical assistance. Following this, he became Support Projects Lead from 2017 to 2020, managing support initiatives. His transition to Associate Product Manager in 2020 further solidified his expertise before taking on the Product Manager role in 2021.
Previous Experience in IT Support
Before joining PaperCut Software, Josh Hancox worked as a Desktop Support Analyst at Hunt & Hunt from 2011 to 2012. He also served as an I.T. Coordinator at Central Earthmoving for nine months in 2010 to 2011. His early career included a position as a Computer Technician at Market Creations from 2007 to 2010, where he developed foundational IT skills that contributed to his later roles.
Technical Skills and Expertise
Josh Hancox possesses a diverse skill set in technical support and product management. His experience in various roles at PaperCut Software has provided him with a deep understanding of software development processes, customer support, and project management. His background in IT support roles has further enhanced his technical capabilities, enabling him to effectively bridge the gap between technical teams and product development.
Location and Work Environment
Josh Hancox is based in Melbourne, Australia, where he has worked throughout his career at PaperCut Software and in previous IT roles. The Melbourne tech scene has provided him with numerous opportunities to grow professionally and contribute to various projects within the software industry.