Nikita Doshi
About Nikita Doshi
Nikita Doshi is a Customer Care Specialist with extensive experience in customer service and process improvement. She has worked at PaperCut Software since 2020 and previously held roles at iRhythm Technologies and the NHS.
Work at PaperCut Software
Nikita Doshi has been employed at PaperCut Software since 2020, serving as a Customer Care Specialist. In this role, she is part of a global customer care team, collaborating with colleagues across the Asia-Pacific (APAC) and American regions. Her responsibilities include addressing customer inquiries and ensuring a high standard of service delivery. During her tenure, she has introduced process improvement initiatives aimed at enhancing employee wellness and optimizing operational efficiency.
Previous Experience at iRhythm Technologies, Inc.
Prior to joining PaperCut Software, Nikita Doshi worked at iRhythm Technologies, Inc. as a Customer Service Representative from 2019 to 2020. In this position, she gained valuable experience in customer service, contributing to the company's support efforts for their healthcare technology solutions. Her role involved direct interaction with customers, helping to resolve issues and improve user experience.
Background in Human Resources at NHS
Nikita Doshi has a background in human resources, having worked at the NHS in various roles from 2018 to 2019. She served as a Job Evaluation Administrator and Employee Relations Assistant for 10 months, and as a Human Resources Administrator for 8 months. In these positions, she was involved in administrative tasks and employee relations, contributing to the overall HR functions of the organization.
Education and Expertise
Nikita Doshi earned a Bachelor's degree in Law from Nottingham Trent University, where she studied from 2014 to 2017. This academic background provides her with a solid foundation in legal principles, which may inform her approach to customer care and employee relations in her professional roles.
Process Improvement Initiatives
At PaperCut Software, Nikita Doshi has been involved in introducing new process improvement initiatives. Notably, she optimized invoice processing times by 60% through the automation of the PaperCut Hive process. These initiatives reflect her commitment to enhancing operational efficiency and improving the overall customer experience.