Ray Ou Yang
About Ray Ou Yang
Ray Ou Yang is an Application Support Engineer at PaperCut Software in Melbourne, Australia, where he has worked since 2021. He has a diverse background in IT support and engineering, with previous roles at companies such as Foxconn, HP, Intel, Verifone, and Bosch.
Work at PaperCut Software
Ray Ou Yang has been employed at PaperCut Software as an Application Support Engineer since 2021. In this role, he assists channel partners with scripting, print domain, and print queue management inquiries related to PaperCut products. He plays a significant role in product planning meetings, contributing consolidated feature feedback from customers. Additionally, he contributes to the development of technical white papers, enhancing the documentation and resources available for users.
Previous Experience in IT Support
Prior to his current position, Ray Ou Yang held various roles in IT support and engineering. He worked at Bosch Australia & New Zealand as an IT Support Engineer from 2018 to 2021. Before that, he served as an IT Support Engineer at HP for one month in 2016, and as an IT Support Technician at Intel Corporation from 2016 to 2017. His experience also includes a position as a HWQA Engineer associate at Verifone from 2015 to 2016.
Experience at Foxconn
Ray Ou Yang worked at Foxconn in Vietnam as a Production Management Specialist for nine months in 2012 to 2013. This role provided him with experience in managing production processes and operations within a manufacturing environment.
Education and Expertise
Ray Ou Yang holds a Master’s degree in Information Technology from Charles Sturt University, which he completed from 2017 to 2018. He also earned a Bachelor’s degree in English Language and Literature from Fu Jen Catholic University, where he studied from 2004 to 2008. His educational background supports his technical expertise and communication skills in the IT field.