Rebecca Ballantyne
About Rebecca Ballantyne
Rebecca Ballantyne is the Head of Voice of Customer at PaperCut Software, where she has worked in various marketing roles since 2017. She has extensive experience in customer engagement, marketing automation, and stakeholder management, supported by a Professional Diploma in Customer Experience from The CX Academy.
Current Role at PaperCut Software
Rebecca Ballantyne currently serves as the Customer Experience - Head of Voice of Customer at PaperCut Software, a position she has held since 2022. In this role, she focuses on enhancing customer engagement and ensuring that the voice of the customer is integrated into the company's strategies. Additionally, she has been the Global Strategic Lead - Education at PaperCut Software since 2021, where she develops initiatives aimed at improving educational outreach and customer satisfaction.
Previous Experience at PaperCut Software
Rebecca Ballantyne has held multiple roles at PaperCut Software. She worked as the Global Marketing Director for a brief period in 2018 and then served as the Head of Global Marketing from 2018 to 2021. Prior to these roles, she was the Global Marketing Manager in a contract position from 2017 to 2018. Her tenure at PaperCut Software has involved significant contributions to the company's marketing and customer engagement strategies.
Experience at Sensis
Rebecca Ballantyne worked at Sensis in various capacities from 2013 to 2017. She began as the Agency Marketing Manager for one year, followed by a role as Marketing Operations Manager for three years. Her experience at Sensis involved managing marketing operations and developing strategies to enhance customer engagement within the organization.
Background in Marketing and Advertising
Rebecca Ballantyne has a strong background in marketing and advertising, having worked at Proximity London as an Account Manager from 1999 to 2002 and at OgilvyOne as an Account Director from 2003 to 2010. Her roles in these agencies involved managing client accounts and developing creative marketing strategies, contributing to her expertise in stakeholder relationship management and event marketing.
Education and Professional Development
Rebecca Ballantyne studied at The CX Academy, where she achieved a Professional Diploma in Customer Experience in 2022. This program focused on developing skills in customer engagement and experience management, complementing her extensive professional background in marketing and customer relations.