Richard Turner
About Richard Turner
Richard Turner serves as the EMEA Region Head of Customer Success at PaperCut Software, where he has worked since 2021. He has extensive experience in sales and marketing leadership roles across various companies, including Oce and Canon.
Current Role at PaperCut Software
Richard Turner serves as the EMEA Region Head of Customer Success at PaperCut Software, a position he has held since 2021. In this role, he oversees support, technical services, and customer care operations across the EMEA region. His leadership focuses on enhancing customer satisfaction and ensuring effective service delivery. Based in Bracknell, England, he has contributed to the company's growth and customer engagement strategies.
Previous Experience in Customer Success and Marketing
Prior to his current role, Richard held various positions that contributed to his expertise in customer success and marketing. He worked as a Channel Manager at PaperCut Software from 2019 to 2021, where he managed partner relationships and channel strategies. His experience also includes serving as Marketing Director at Arrow County Supplies from 2015 to 2017 and as UK Head of Marketing at Canon (UK) from 2008 to 2015, where he led marketing initiatives for wide format printing.
Educational Background and Qualifications
Richard Turner studied at Anglia Ruskin University, where he focused on Marketing and achieved a Chartered Institute of Marketing Professional Diploma from 2004 to 2005. He also holds a BA Hons in History from the University of Wales, Aberystwyth, completed from 1995 to 1998. Additionally, he became a Licensed NLP Practitioner in 2012 after studying at NLP Life with Richard Bandler, enhancing his skills in communication and personal development.
Career Progression in the Printing Industry
Richard has extensive experience in the printing industry, beginning his career as a Sales Account Manager for Wide Format Printing Systems at Oce from 1999 to 2004. He later advanced to roles such as Marketing Product Manager and Strategic Global Marketing & Business Development Manager at Oce, and he also worked at Océ - A Canon Company. His diverse roles have equipped him with a comprehensive understanding of sales and marketing strategies within the sector.
Leadership and Strategic Expertise
Richard Turner has demonstrated strong capabilities in setting and driving business growth strategies. He is experienced in transformational leadership, particularly in sales and marketing teams. His pragmatic approach to change management and proven track record in delivering sales and marketing improvement programs highlight his expertise in business strategy. He has worked in both SME and large corporate environments, providing him with a well-rounded perspective on leadership and business operations.