Shilpa Shankar
About Shilpa Shankar
Shilpa Shankar is a Global Sales and Technical Training Specialist at PaperCut Software, with extensive experience in technical writing and consulting across various organizations in Australia and India. She holds a Master of Arts from the University of Melbourne and has worked in diverse roles, contributing to projects in agile environments and leading localization initiatives.
Current Role at PaperCut Software
Shilpa Shankar serves as the Global Sales and Technical Training Specialist at PaperCut Software since 2020. In this role, she focuses on developing and delivering training programs that enhance the skills of sales and technical teams. Shankar has led the Localization program to translate online training materials into multiple regional languages, contributing to a significant revenue generation project. Her current position is remote and based in Boston, Massachusetts.
Previous Experience in Consulting and Technical Roles
Shankar has extensive experience in consulting and technical roles across various organizations. She worked at DB Results as an Information Technology Consultant from 2012 to 2017, where she engaged with multiple clients, including AusNet Services and ActewAGL Distribution. Her roles often involved process consulting and IT consulting, providing her with a broad understanding of the energy sector in Australia.
Educational Background
Shankar holds a Master of Arts (M.A.) from the University of Melbourne, where she studied Editing, Publishing, Communications, Digital Media, UX Design, Information Systems, and Law from 2009 to 2011. She also earned a Bachelor of Arts (B.A.) in English Language and Literature, and Psychology from Mount Carmel College, India, from 2001 to 2004. This educational foundation supports her expertise in technical writing and training.
Technical Skills and Tools Proficiency
Shankar possesses hands-on knowledge of various help authoring tools, including RoboHelp, AuthorIT, and MadCap Flare. She is also skilled in audio, video, and graphics editing using tools such as SnagIT, HyperSnap, Audacity, and Camtasia Studio. Additionally, she has experience with version control tools like Concurrent Versioning System, Visual Source Safe, GIT, and SourceTree, which are essential for managing documentation in software development.
Agile Methodologies and Documentation Practices
Shankar is experienced in working within agile environments, where she has participated in planning end-user stories, hosting scrum meetings, and facilitating iteration showcases. She has worked through all aspects of the Software Development Life Cycle (SDLC) and the Documentation Development Life Cycle (DDLC). Her involvement in quality management processes, including CMMI and ISO, highlights her commitment to continuous improvement in documentation practices.