Alessandra Doti
About Alessandra Doti
Alessandra Doti is a Floor Manager at Papernest, where she oversees a team of supervisors and manages sales compliance for the Spanish and Italian markets. She has extensive experience in customer service and sales roles across various companies, including Barclaycard, Teleperformance, and Hewlett-Packard.
Current Role at Papernest
Alessandra Doti serves as a Floor Manager at Papernest, a position she has held since 2021. In this role, she is responsible for reporting and follow-up on Weekly Business Reviews (WBRs) and Monthly Business Reviews (MBRs). She manages a team of over six supervisors, overseeing both inbound and outbound sales operations. Doti defines and monitors monthly Key Performance Indicators (KPIs) and ensures compliance with sales and quality objectives for the Spanish and Italian markets. She collaborates closely with various stakeholders, including HR, Workforce Management (WFM), IT, and business leaders such as Directors and VPs.
Previous Experience in Customer Support
Before joining Papernest, Alessandra Doti accumulated extensive experience in customer support roles. She worked at Teleperformance from 2019 to 2021 as a Senior Team Manager for the GoDaddy project. Prior to that, she was a Senior Team Leader at Alphanumeric Systems from 2014 to 2016. Doti also held positions at SELLBYTEL Group Spain, where she served as AppleCare Help Desk Support from 2011 to 2013 and as a WFM Real-time Adherence Analyst within the Apple Care project from 2013 to 2014. Her early career included a role as a senior agent at Barclaycard International in Ireland from 2008 to 2009.
Education and Academic Background
Alessandra Doti earned her Bachelor's Degree in Communication Science from Università degli Studi della Basilicata. Her studies spanned from 2001 to 2007, providing her with a solid foundation in communication principles and practices. This educational background supports her current role in managing teams and ensuring effective communication across various departments at Papernest.
Career Progression and Skills
Throughout her career, Alessandra Doti has developed a range of skills in team management, sales operations, and customer service. Her roles have required her to define and monitor KPIs, ensuring that her teams meet sales and quality objectives. Doti's experience working with diverse stakeholders has enhanced her ability to navigate complex business environments. Her background in both inbound and outbound sales management positions her as a knowledgeable leader in her current role at Papernest.