Carolina Peitx Bernardo
About Carolina Peitx Bernardo
Carolina Peitx Bernardo serves as the VP of Customer Care & Operations Support at papernest, bringing over a decade of experience in customer service and operations management. Her previous roles include leadership positions at lastminute.com and Viaggiare s.r.l., where she focused on training, quality, and customer satisfaction.
Current Role at Papernest
Carolina Peitx Bernardo serves as the VP of Customer Care & Operations Support at Papernest. She has held this position since 2023 and is based in Barcelona, Catalonia, Spain. In her current role, she focuses on enhancing customer satisfaction and operational efficiency within the organization.
Previous Experience at Lastminute.com
Before joining Papernest, Carolina worked at lastminute.com for a total of eight years in various capacities. She served as the Head of Training & Quality in the Customer Area from 2019 to 2022 and as the Training & Quality Manager in the Sales Area from 2014 to 2019. Her roles involved promoting customer satisfaction through training and quality management initiatives.
Background in Operations Management
Carolina has a background in operations management, having worked at Viaggiare s.r.l. from 2006 to 2011. She started as a Booking and Customer Care Agent, then progressed to Team Leader BackOffice, and later served as Operations Manager in the Customer Area. This experience contributed to her extensive knowledge in customer service operations.
Education and Expertise
Carolina studied at Universitat Oberta de Catalunya, where she specialized in Economía de la empresa and achieved a specialization in total quality management in 2016. Additionally, she attended Esade, completing the Programme for Management Development (PMD®) in General Management and Strategy, Leadership, and People Management from 2020 to 2021.
Professional Skills and Achievements
With over a decade of experience in project management, Carolina is known for her ability to achieve results through ingenuity and perseverance. Her focus on continuous improvement and feedback has been instrumental in fostering a culture of customer satisfaction in her previous and current roles.