Cyril Vial
About Cyril Vial
Cyril Vial serves as the Head of Account Management for papernest in France, overseeing multiple business units and managing a team of over 40 employees. He holds a Master's degree in Management from IÉSEG School of Management and has experience in customer success and international growth.
Work at Papernest
Cyril Vial has been the Head of Account Management for France at Papernest since 2021. In this role, he oversees three distinct business units: On-boarding Specialists, Customer Success Specialists, and Customer Care. He manages a team of over 40 full-time employees within the French market. His responsibilities include analyzing incoming customer requests to identify cases and potential solutions for the Product, Operations, and CRM teams. Prior to his current position, he served as Head of Customer Success for France and as Team Lead in Customer Success, contributing to initiatives focused on reducing churn and up-selling.
Education and Expertise
Cyril Vial studied at IÉSEG School of Management, where he earned a Master 2 en management with a focus on international commerce, completing his studies from 2014 to 2020. He also participated in an exchange program at Universidad Técnica Federico Santa María during the 2016-2017 academic year, further enhancing his expertise in international commerce. His educational background supports his roles in account management and customer success.
Background
Cyril Vial has a diverse professional background, having worked in various roles related to growth and customer success. Before joining Papernest, he was involved with Pumpkin App as an International Growth specialist for four months in 2018 and held positions as a Business Developer and Partnership Manager at Pumpkin App and Side.co, respectively. His experiences in these roles have equipped him with skills in customer engagement and business development.
Achievements
During his time at Papernest, Cyril Vial has played a significant role in enhancing customer success strategies. He focuses on reducing churn and increasing up-selling opportunities through the Customer Success Specialists team. His analytical skills allow him to effectively address customer requests, contributing to the overall improvement of customer relations and satisfaction within the company.