Félicie Duriez
About Félicie Duriez
Félicie Duriez is the Customer Care Team Lead for France and Spain at papernest, where she has worked since 2022. She has a diverse professional background, including roles in customer care, business development, and sales across various companies in France and Canada.
Current Role at Papernest
Félicie Duriez serves as the Customer Care Team Lead for France and Spain at Papernest. She has held this position since 2022, contributing to the company's customer service strategy from its office in Barcelona, Catalonia, Spain. In this role, she oversees customer care operations, ensuring high-quality service delivery and customer satisfaction.
Previous Experience
Prior to her current role, Félicie worked at Papernest as a Key Account Manager from 2021 to 2022, also based in Barcelona. Her career includes various positions such as Sales Regional Manager at Pumpkin App, Business Developer Junior at ARMIS.TECH, and Equipier Polyvalent at COJEAN. She also gained experience as an Intern Assistant in the Human Resources department at Bonduelle Americas and as a Sales Advisor at La Maison du Chocolat.
Educational Background
Félicie Duriez studied at IÉSEG School of Management from 2014 to 2020, where she completed her degree. She also attended Loyola Institute of Business Administration, achieving a Master of Business Administration (MBA) in 2018. Earlier, she completed her Baccalauréat in Scientific studies at Lycée Sainte Agnès and Lycée David d'Angers.
Leadership Roles
Félicie held a leadership role as Trésorier at Association IÉSEG PROMO from 2015 to 2016. This position involved managing financial aspects and contributing to the organization’s operational success. Her experience in various roles has equipped her with skills in team management and customer relations.