Guillaume Gonzalez
About Guillaume Gonzalez
Guillaume Gonzalez is an Inside Sales Representative at papernest in Barcelona, Spain, where he has worked since 2019. He specializes in guiding customers through market offerings and has experience in cross-selling services during the moving process.
Work at Papernest
Guillaume Gonzalez has been employed at Papernest as an Inside Sales Representative since 2019. In this role, he guides customers through the complexities of market offerings and service representation. He specializes in cross-selling additional services to customers during the moving process, enhancing their experience and ensuring they receive comprehensive support. His tenure at Papernest spans five years, during which he has developed a strong understanding of customer needs in the context of moving and related services.
Education and Expertise
Guillaume Gonzalez studied at Lycée Louis de Cormontaigne, where he focused on Sciences, Industrial Technologies, and Sustainable Development. He achieved a Bachelor's degree from 2011 to 2014. His educational background provides him with a solid foundation in technical and sustainable practices, which he applies in his current role. His expertise includes guiding customers through service offerings and effectively cross-selling additional services, demonstrating his ability to navigate complex customer needs.
Background in Sales and Customer Service
Prior to his role at Papernest, Guillaume Gonzalez gained experience in various sales and customer service positions. He worked at HP as an Account Manager for five months in 2019, where he managed client accounts and supported customer needs. Additionally, he served as a Sales Advisor at Hertz from 2017 to 2018, where he engaged with customers to facilitate their rental needs. His background also includes a position as a Fraud Analyst at PayPal from 2018 to 2019, where he developed skills in risk management and customer support.
Experience with Contract Management
Guillaume Gonzalez has experience in handling the resignation of old contracts for customers during their move. This aspect of his role involves assisting customers in transitioning their services smoothly, ensuring that they are informed about the necessary steps to take when ending previous contracts. His ability to manage these processes reflects his understanding of customer service and contract management within the moving industry.