Jean Baptiste Ferrato
About Jean Baptiste Ferrato
Jean Baptiste Ferrato serves as the Head of Sales Operations at papernest, where he manages sales operations across France, Spain, and Italy. He has a diverse background in business development, project management, and sales operations, complemented by a strong educational foundation in economics and management.
Current Role at Papernest
Jean Baptiste Ferrato serves as the Head of Sales Operations at Papernest since 2023. In this role, he manages sales operations across three key markets: France, Spain, and Italy. He oversees both internal and outsourced call centers, ensuring efficient operations and effective sales strategies. Ferrato engages in change management by deploying new tools and processes, including providing training and support for the sales team. He plays a significant role in growth hacking by defining and automating sales processes using lean methodologies, APIs, and low-code tools.
Previous Experience
Prior to his current position, Jean Baptiste Ferrato worked as a Sales Operations Manager at Papernest from 2021 to 2023. He also held various roles, including Business Development/Sales at Wirk, IT Project Manager at Bel, and Co-founder at ACDL OFFICIAL. His experience extends to project management in CSR & Innovation at Roveda - CHANEL and as Chief Financial Officer at Réseau Cocagne. Additionally, he completed an internship in consulting for the public sector at Espelia.
Educational Background
Jean Baptiste Ferrato has a diverse educational background. He studied at Lycée Joffre, where he completed a preparatory class for prestigious business schools from 2010 to 2012. He then attended ESSEC Business School, earning a Master of Science (M.Sc.) in Management from 2013 to 2017 and a Bachelor of Science (B.Sc.) in Economics and Management in 2012-2013. He also completed a Front-End Web Developer track at Udacity, receiving a Google Developer Challenge Scholarship in 2017. In 2020, he studied career coaching.
Technical Skills and Responsibilities
In his role, Jean Baptiste Ferrato acts as a SalesForce and Diabolocom administrator, managing CRM and telephony VoIP software for the company. He serves as a product manager for an internal telephony automation software called #paperoffice. Ferrato is responsible for collecting and efficiently ingesting data from multiple sources to monitor and improve sales performance. He collaborates closely with the tech team as a key stakeholder in developing new features for the company's products.